Suggestions, Comments and Complaints

We welcome all comments on the services provided by the Practice.

You may submit any comments via our online Patient Feedback form below.

Please use the date format DD/MM/YYYY. Your date of birth is used to verify your identity when we respond to you securely.

Please note: This form should only be used to provide your feedback on the website, your experiences as a patient or the services we provide. Please do not use it to ask questions or request prescriptions as we are unable to respond or deal with these requests via the form – please use our Online Services instead.

Alternatively you may write to us, contact us by phone or fax or complete a suggestion slip in surgery which will be passed to the Practice Manager.

Complaints

If you wish to make a complaint about any aspect of our service, please ask the receptionist to give you details of our Practice Complaints Procedure.

You may alternatively write or speak to our Practice Manager.  In the majority of cases, concerns can be resolved quite easily.  However, if you feel we have not dealt with the issues you have raised as you would wish, the CCG operates a Patient Advice and Liaison Service (PALS).  The PALS can often help resolve problems and to speak to an officer, ring 0800 328 5640.