Although we appreciate that this is a convenient way to order it has actually been an area of concern for some time within the practice. Our main concern is with regard to clinical safety and the need to ensure that orders are 100% correct. In addition, there are times during the day when other patients cannot get through because the lines are engaged and the receptionist is busy. The receptionists spend a great deal of time trying to work out which medication the order is for, while other patients are waiting.

In order to provide a clinically safe prescription service and also ensure that all of our patients receive efficient and prompt attention, we feel it is appropriate to ask for all repeat medication orders to be made by other formats.

You will be able to order by the following methods:

• Over the internet on our practice website
• By fax
• Post in box at the surgery (or by letterbox if we are closed)
• By Royal Mail

Most other surgeries ceased to take repeat prescription orders by telephone sometime ago.

If you would like to register to use the internet to place your orders please speak to the receptionist to arrange a secure password. You may give another person permission to access your prescription details so that they may place the orders for you. This would not give them access to your medical records.

It will take some time for the new procedures to settle down but we hope that you will see a benefit to the changes with quicker and easier access both over the telephone and at the reception desk.

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